Pusyy believes online gaming should be an enjoyable form of entertainment, not a burden. We provide self-control tools, guidance, and full support to ensure every member plays within healthy and safe limits.
At pusyy, responsible gaming is not just an empty phrase written into terms and conditions. It is a core value we uphold in every operational and platform design decision. We understand that online gaming can be a lot of fun — but we also recognise that without the right controls, it can lead to unintended problems.
Many Malaysian users on pusyy enjoy slots, sports, bingo, and a variety of other games as a weekend entertainment activity. That said, the line between entertainment and addiction can sometimes blur without us realising it. That's why pusyy provides a range of self-control tools accessible directly from your account, with no complicated process required.
We want you to win — but more importantly, we want you to always be in a good place mentally, emotionally, and financially. Gaming should add joy to your life, not become a source of stress or problems.
Our commitment to responsible gaming covers three key aspects: education (helping you understand the risks), control tools (empowering you to take control of your playing habits) and support (ensuring help is available whenever you need it).
Important Reminder: Online gaming is for entertainment purposes only. Do not use money needed for essentials such as rent, food, or bills to gamble. Set appropriate limits before you start playing.
Healthy Gaming Principles: Play with money you can afford to lose. Treat any losses as the cost of entertainment, not as something to recover by continuing to play.
Age Restriction: The pusyy platform is for users aged 18 and above only. pusyy applies strict identity verification (KYC) procedures to ensure the protection of minors.
All these control tools are accessible directly from your pusyy account settings. You are fully in control.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is in place, the pusyy system will automatically block any deposit that exceeds that amount. Limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period as a precautionary measure.
Control how long you play each day by setting a session time limit. When your set time limit is approaching, pusyy will send a warning notification. Once the limit is reached, your gaming session will be automatically ended and you will be safely logged out.
Set the maximum loss amount you are willing to absorb within a given period. Once your losses reach the set limit, the system will block any further wagering for that period. This helps you avoid uncontrolled losses during emotional moments.
Need a short break from gaming? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you won't be able to access any games on pusyy. Your account balance remains safe and can be withdrawn at any point during the period.
If you feel that gaming has begun to negatively affect your life, you may choose self-exclusion for 6 months, 1 year, or permanently. During this period, pusyy will fully block access to your account and will not send any marketing communications.
You may opt out of receiving any bonus offers, promotions, or marketing communications from pusyy at any time. This helps reduce play urges triggered by promotional offers. This setting can be modified through the preferences section in your account profile.
Be honest with yourself. Identifying a problem early is the single most important first step.
If you identify with the "Serious Signs" category, please contact the pusyy support team immediately via live chat or email [email protected] to get help activating self-exclusion. We are here to assist you.
Setting control limits on pusyy is easy and can be done in under 2 minutes directly from your account. Here are the steps:
Access the pusyy platform via your web browser or mobile app. Enter your username and password to log in securely.
Click the profile icon in the top-right corner of the screen, then select "Account Settings" from the menu that appears.
On the settings page, look for the "Responsible Gaming" or "Self-Control" tab or section. All control tools are listed there.
Choose from deposit limit, time limit, loss limit, cool-off period, or self-exclusion. Enter your desired value or duration.
Review your selected settings, then confirm. Limits take effect immediately (or within 24 hours for limit increases) once confirmed.
Beyond the in-platform control tools, pusyy also ensures that members who need further support can access help easily:
Our support team is available to help you activate self-control tools or answer any questions about responsible gaming, any time of day or night.
For self-exclusion requests or sensitive matters, you can reach us by email at [email protected]. All requests are handled with full confidentiality.
Visit FAQ page for answers to common questions about responsible gaming, self-exclusion, and the control tools available.
For professional counselling on gambling addiction, you can contact Talian Kasih (15999) or visit your nearest public health centre for free counselling services.
Pusyy takes the protection of children and young people extremely seriously. Our platform applies strict KYC (Know Your Customer) procedures, requiring every new registrant to submit valid identification documents to verify their age before any deposit or gameplay is permitted.
The pusyy system automatically flags accounts that show signs of underage use for manual review by our compliance team. Suspected accounts will be temporarily suspended until full identity verification is completed.
If you are concerned that your child or dependent may be accessing online gambling sites, here are steps you can take:
If you suspect that an underage person has accessed the pusyy platform, please contact our support team immediately at [email protected] and we will respond promptly.